Compressed2014 Collection Agency Operations and Technology Survey

BillingTree, with the help of insideARM, conducted our second annual survey of collection agency operations professionals.

In this second annual Survey Report, we examined targeted industry segments and related growth trends according to the size of the agency. This report also explored agencies’ specific strategies to achieving growth within these segments, and to overcoming the challenges they cited as the most threatening to achieving those goals in our 2013 Survey. Finally, we examined agency attitudes toward payment technology and automation, and discussed how automation poses a solution to the dual challenge of driving operational efficiency and innovation while protecting the organization from compliance risks.


Sample of Key Findings:

  • Growing Your Business: Opportunities and Risks
  • Technology Adoption:  Payment Technology Trends
  • Convenience Fees:  Rules, Regulations and Adoption Trends


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